Frequently Asked Questions
Effective November 9, 2026
The answers below summarize common store terms. Read the applicable full policy for complete conditions.
Is Cedarport Living the legal company name?
No. Cedarport Living is the public store name. The legal business operating the store and selling every accepted order is CEDARPORT 69 GLOBAL TRADE LLC.
Which locations are eligible for delivery?
We currently deliver to eligible addresses in the contiguous United States. International destinations, Alaska, Hawaii, U.S. territories, and APO, FPO, and DPO addresses are not currently served.
Is shipping free?
Yes. Standard shipping is free for every eligible order and there is no minimum order value.
What is the delivery time?
Normal delivery is estimated at 3 to 5 business days after successful order placement and payment authorization. Business days exclude weekends and U.S. federal holidays.
Where can I find tracking?
Tracking is sent to the email address used at checkout when it becomes available. Open the shipping confirmation and select the carrier link. Contact us if you need help locating an update.
May I cancel or edit an order?
Contact us immediately. We will try to help, but a packed or shipped order may not be changeable. An eligible product can be returned after delivery under the Return and Refund Policy.
How long do I have to request a return?
A return request must be sent within 14 business days after delivery.
Who pays return or exchange shipping?
We pay all approved return and exchange costs. Contact us first so we can provide the authorized prepaid label or collection instructions.
How quickly is a refund issued?
An approved refund is initiated within 3 business days after the returned product reaches us. Your bank or payment provider may need more time to display the credit.
Where are approved returns sent?
They are sent to 3101 Madonna Drive, Ft Mitchell, KY 41017, United States, which is the registered company address. Do not mail a return until customer support has issued authorization and shipping instructions.
What should I do if an item is damaged or incorrect?
Contact us promptly with the order number, a description, and photographs when reasonably possible. We will review the issue and arrange an appropriate solution without charging approved return costs.
How do I reach customer service?
Email: support@cedarportliving.com
Phone: +1 856-325-8901
Support is available Monday through Friday from 9:00 AM to 6:00 PM Eastern Time. Messages outside these hours move to the next business day’s queue.