Shipping policy

Effective November 9, 2026

This policy provides the delivery area, shipping charge, expected transit period, dispatch location, and tracking process for Cedarport Living orders.

United States Delivery Area

Orders are accepted only for eligible addresses within the contiguous United States. We do not currently offer delivery to Alaska, Hawaii, Puerto Rico, other U.S. territories, APO, FPO, or DPO addresses, or destinations outside the United States.

Shipping Price

Every eligible product includes free standard shipping. There is no minimum order amount. If a faster optional service becomes available, its price and estimated timing will be disclosed clearly before the customer completes payment.

Expected Delivery Period

The expected delivery period is 3 to 5 business days after an order is submitted successfully and payment is authorized. This period includes routine order handling and carrier transportation. Business days run from Monday through Friday and exclude U.S. federal holidays.

Orders Received Outside Working Hours

Orders and support messages received after 6:00 PM, before 9:00 AM, on a weekend, or on a public holiday are handled on the next business day. Weather, carrier interruption, unusually high demand, safety events, or an address problem may cause delay. We will share meaningful updates when they are available.

Place of Dispatch and Return

Orders are dispatched from 3101 Madonna Drive, Ft Mitchell, KY 41017, United States, the registered office of CEDARPORT 69 GLOBAL TRADE LLC. The same address is used for approved returns. Customers must contact support@cedarportliving.com before sending a return so that the correct prepaid instructions can be issued.

Address Responsibility

Check the recipient name, street address, unit number, city, state, and ZIP Code before placing the order. Contact us promptly if a correction is needed. We cannot guarantee a change after packing or carrier collection. We will still make reasonable efforts to help resolve a delivery issue.

Shipment Confirmation and Tracking

When the order ships, available carrier and tracking details are sent to the checkout email address. A newly created label may not show movement until the carrier completes the first scan. You may follow the link in the shipping confirmation or use the Track Your Order instructions in this pack.

Split Shipments

When necessary, products in one order may arrive in separate parcels. If so, separate tracking details may be issued. You will not be charged extra standard shipping because we split an eligible order.

Parcel Delays, Damage, and Delivery Issues

If tracking stops updating, the box arrives damaged, or the parcel is marked delivered but cannot be located, contact us promptly. We may ask you to check the delivery area, household members, building desk, or parcel locker while we review the carrier record. We will determine an appropriate next step, which may include investigation, replacement, or refund.

Delivery Assistance

Email: support@cedarportliving.com

Phone: +1 856-325-8901

Support is available Monday through Friday from 9:00 AM to 6:00 PM Eastern Time, excluding public holidays. Messages received outside this schedule are reviewed on the next business day.