Refund policy

Effective November 9, 2026

This policy explains how customers may return or exchange a product purchased from Cedarport Living, how return transportation is arranged, and how refunds are completed by CEDARPORT 69 GLOBAL TRADE LLC.

Time Allowed to Request a Return

A return request must be sent no later than 14 business days after the delivery date shown by the carrier. Saturdays, Sundays, and U.S. federal holidays are not counted as business days. A request received after the stated period may be refused unless applicable law requires a different result.

Products Eligible for Return

A standard return must contain the product in substantially the condition received, together with the included components, accessories, instructions, and packaging when reasonably available. Customers may examine the item, but damage caused by misuse, poor care, modification, accidental damage, incorrect installation, or unauthorized repair may affect the return decision. Defective products remain subject to applicable warranty and consumer rights.

Requesting Return Authorization

Contact customer support before sending a package. State the order number, checkout email address, product name, quantity, and reason for return. When reporting damage, a defect, missing contents, or an incorrect item, attach clear photographs if reasonably possible.

Return request email: support@cedarportliving.com

After approval, we will provide a return authorization and a prepaid return label or other approved collection instructions. Do not purchase postage or send a parcel independently. An unauthorized parcel may be delayed or rejected if it cannot be linked securely to the correct order.

Return Location and Shipping Costs

The approved return destination is the same as our company dispatch and registered address: 3101 Madonna Drive, Ft Mitchell, KY 41017, United States. Customers must contact us by email before using this address. Cedarport Living pays the complete approved cost of returns and exchanges, including the return label. We do not charge an accepted-return restocking fee.

Exchange Requests

An exchange may be requested within the same 14-business-day period. When the replacement product is available, we will confirm the return and arrange the exchange without charging approved transportation costs. If the replacement is unavailable, we will offer a reasonable alternative or refund the original payment method.

Problems With the Delivered Product

Please check the order after delivery. If the product is damaged, defective, incomplete, or different from the item purchased, notify us promptly. After evaluating the information, we may provide a replacement, exchange, suitable repair, or refund. Approved costs arising from our error or a qualifying product issue are paid by us.

Return Restrictions

Opened or used goods that cannot legally or safely be resold for hygiene, health, or safety reasons may be excluded from standard returns. Clearly personalized goods may also be excluded unless damaged, defective, or supplied incorrectly. Any specific restriction will be disclosed on the product page before purchase and will not override mandatory legal rights.

Inspection and Refund Schedule

We inspect the product after it reaches the authorized return address. Once the refund is approved, we initiate payment within 3 business days of receiving the returned goods. The refund is sent to the original payment method. A bank, card issuer, or payment service may require extra time to display the credit.

Changing or Cancelling an Order

Send a request as soon as possible if an order must be changed or cancelled. We will try to assist before fulfillment begins. Once the parcel has been packed or collected by the carrier, cancellation may no longer be possible, but the standard return process may be available following delivery.

Legal Consumer Protections

Nothing in this policy removes a warranty, remedy, or consumer protection that cannot legally be waived.